Like any business, childcare providers deliver their services through a series of processes, whether they are well defined and strict or more ad hoc, the use and control of key processes can make the difference between success and failure and within them are where many opportunities for improvement lie. It’s likely that you will have well defined and controlled processes for delivering childcare quality through development activities and resources, good systems for invoicing

We all likely think that we are constantly improving the quality and experience of our services to parents and children, but when was the last time you actually reviewed customer satisfaction or assessed whether your services have actually improved in recent months / years? Whether you are full with waiting lists and doing very well financially, or struggling to fill places there are always improvements to be made, it’s a case of realizing sometimes that its necessary to take

It is sometimes difficult to make time to really get to the bottom of problems and issues that are holding your business back, but ultimately it’s time well spent! To really unlock business challenges and find successful solutions for the short and long term it’s a good idea to make use of a system or structure for problem solving and work with your team openly to find and assess suitable solutions. Read on to see an example of a one such problem solving approach that focuses